Who Are We?

‘We’, ‘us’ and ‘our’ refer to Finsure Finance and Insurance Pty Ltd, Credit Representative Number 544390 of Australian Credit Licence Number 384704 (ABN 72 068 153 926, Australian Credit Licence Number 384704) and our related businesses.

Our Commitment to Protect Your Privacy

At Finsure Finance and Insurance Pty Ltd, we understand that the details you provide us are private and personal. It’s important that you feel secure whenever you deal with us. It’s also important that you understand how we protect your privacy and how we may use your details. Our policies are designed to ensure that you are fully protected under Australian privacy laws.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

Personal Information

When we refer to personal information, we mean information from which your identity is reasonably apparent. This may include information such as your name, date of birth, address, account details, occupation, and any other information we may need to identify you.

If you apply for finance, we may also collect details about your dependants, cohabitants, employment details, and proof of earnings and expenses. If you apply for any insurance product through us, we may collect your health information with your consent.

Why We Collect Your Personal Information

We collect personal information to assess your application for finance, manage that finance, and provide you with relevant products or services. We may also use this information for direct marketing and managing our relationship with you.

How Do We Collect Your Personal Information?

Where reasonable and practical, we will collect your personal information directly from you. We may also collect information from brokers, accountants, or other representatives.

Do We Disclose Your Personal Information?

We may disclose your personal information to:

• Prospective funders or other intermediaries related to your finance requirements.
• Organisations involved in managing or administering your finance.
• Associated businesses that may market products to you.
• Companies providing IT or infrastructure services.
• Anyone representing you, such as brokers, lawyers, or accountants.
• Entities required by law or regulatory authorities.
• Anyone you have given consent to.

We take reasonable steps to ensure the receiving parties have privacy commitments equal to ours.

Direct Marketing

We may use your personal information to provide you with relevant finance offers or updates. If you do not wish to receive marketing information, you can opt out by contacting us via email or phone.

Updating Your Personal Information

To ensure that the personal information we hold is accurate, you may contact us to request updates or corrections.

Access and Correction to Your Personal Information

You may request access to the personal information we hold about you. We will respond within seven days and provide any necessary updates or corrections within 30 days, where applicable.

Using Government Identifiers

We do not use government identifiers (e.g., tax file numbers) for purposes unrelated to fulfilling our legal obligations.

Sensitive Information

We will only collect sensitive information (e.g., health or membership details) with your explicit consent.

Data Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorized access. Personal information may be stored in both paper and electronic formats.

Complaints If you are dissatisfied with how we have handled your personal information, or if you have a complaint about our compliance with the Privacy Act, you may contact our Complaints Officer using the following methods:

Email: compliance@finsure.com.au

Phone: 1800 466 085

Mail: Complaints Officer, Finsure

We will acknowledge your complaint within seven days and provide you with a decision on your complaint within 30 days.

If you are dissatisfied with the response from our Complaints Officer, you may lodge a complaint with the Privacy Commissioner. You can contact the Privacy Commissioner through the following methods:

Website: www.oaic.gov.au

Phone: 1300 363 992

We are committed to resolving any privacy concerns in a timely and professional manner. We will acknowledge your complaint within seven days and provide a decision within 30 days.

If you are not satisfied with our response, you can contact the Privacy Commissioner at www.oaic.gov.au or by calling 1300 363 992.

Further Information

For further information about how we manage personal information, please contact us.

Changes to Our Privacy Policy

We review our policies regularly to reflect changes in law or market practices. We may update this privacy policy accordingly.